Artificial Plants and Flowers Online is committed to shipping your order fast, so you get delivery of your plants and flowers as quickly as possible. As a result, all orders are shipped within 48 business hours. Customer service is our highest priority, and we know how important is for you to receive your artificial flowers and plants quickly.
Normal Shipping Transit Times |
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| Delivered by: | Approximate Shipping Time |
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| USPS Priority | 3 business days following shipment |
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| International Shipping | 7-14 business days following shipment |
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The United States:
Deliveries in The United States are shipped by USPS Priority within 48 business hours of checkout.
International Shipments:
International shipments are by surface mail, and are also shipped within 48 hours of checkout.
With our no questions asked 30 day guarantee you can buy our silk foliage with complete confidence. If for any reason you are unhappy with your purchase, Artificial Plants and Flowers Online allows you to return your purchase within 30 days, for a full refund.
Instructions for Making Returns
Simply call our customer service department at 1-800-930-8104 to initiate your return. We will provide you with a Return Merchandise Authorization Number (RMA), which you affix to the package you are returning. We will also provide you with the address of our nearest depot to which the return should be made. Please do not return any packages to us, until we provide you with the address of your nearest depot. Sending your package to the wrong address could invalidate your replacement policy.
Returns can be made providing that all items are still in their original pre-purchase condition. They must also be returned in the original packaging and include any accessories that were included at the time of delivery. Any items purchased as part of a set or multi-item pack may not be returned individually.
It is vital that when returning items to us, that they are in their original packaging, remembering to include a note with your name, address, phone number and RMA number. Your account will be credited once we receive the returned merchandise, and have verified that they are still in their original condition. The Customer is always responsible for return shipping fees.
Damaged or Defective Merchandise
If you believe a product was shipped to you in error, or if it was damaged in transit, then please contact our customer service department so we can resolve the problem. However, please understand that all returns must be made within 30 days of receipt.
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